Sales, Shipping, Stocking, and other Policies
Terms: All orders are subject to our office review and acceptance. All standard orders require a 50% deposit, and balance to be paid at time of shipping. All custom orders require payment in full upon placing order. Payments are to be paid by Check, Visa, MasterCard, or American Express. All sales are final.
New Accounts: New Account minimum order is $4000.00 in wholesale prices. Should you not meet the minimum you can still order but you will receive designer pricing. We consider anyone who has not previously ordered or has been inactive for the last 12 months to be a “New Account”.
Custom: Custom products must have all specifications accepted and approved by both parties. All custom work pricing is determined on an individual basis. Acceptance requires payment in full. There are no cancellations.
Reorders: Our minimum reorder is $300.00. Additions to past accepted orders are treated as separate orders.
Pricing: All prices are subject to change without notice. Shipments will be billed at prices quoted on date of order. We reserve the right to make corrections in the event of an error.
Delivery: Orders are shipped FOB Burbank, CA via UPS, FedEx, or Freight unless otherwise specified. Orders are usually shipped 8 weeks of acceptance. Custom orders are shipped 10 to 12 weeks.
Shipping: Shipping is a flat 18% unless otherwise specified for oversized custom fixtures. Crating prices are to be determined.
Returns: All sales are final. Claim for lost or damaged goods must be reported within 7 days of receipt. Merchandise returned without an authorization will not be accepted or credited. A 20% restocking fee will be charged for returned items at our discretion. Refusal of a shipment will incur a $15.00 fee in additional to all freight charges.
Claims: Please check all your boxes as soon as you receive them. If Laura Lee Designs needs to report a claim, we need to be notified within 24 hours upon receipt of freight. Laura Lee Designs cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
Please inspect all your merchandise immediately upon delivery. Damage of any kind must be reported within 7 days of receipt. Customer bears full responsibility for any damage not reported within this 7 day period.
Warranties: All merchandise is warranted for a period of one year from date of delivery for defects regarding the paint. We recommend hiring a qualified electrician to install your lighting fixtures. All fixtures should be tested/inspected prior to installation. Laura Lee Designs is not responsible for any damage due to defects due to faulty installation. Laura Lee Designs is not responsible for electrician fees due to defects.
Outdoor finishes are subject to aging/changing due to environmental impact and weather exposure. The original finish integrity is not guaranteed by Laura Lee Designs, as these effects are beyond our control. Iron parts are not guaranteed against rusting.
UL Listed: Laura Lee Designs lighting products are designed and engineered to meet the rigid safety standards established by UNDERWRITER’S LABORATORY and bear the UL/CUL label.
Hand Blown Glass: Due to the particular characteristics in the art of artisan glass, pieces blown and or finished by hand may present air bubbles and/or light streaks or discoloration. These aspects are typical of the high quality of hand blown glass. They should not be considered as defect in the workmanship.